Available features on the Ro app

Features Available on the Ro App

• Updating your email address
• Updating your Shipping Address
• Updating your Payment Method
• Viewing your order history
• Requesting a Refill
• Tracking your order
• Delaying your order
• Turning off auto-refills
• Provider Messages
• Submitting a renewal visit
• Health Guides
   

Please note: For now, the Ro app is only available on Apple OS. Additionally, our mobile app can only be used by existing Ro members. If you are not a member, check out our website to discover how we can help you with your healthcare journey.

Features Limited to the Website

• Completing an online visit
• Changing your password
• Viewing your credits
• Downloading an order receipt
• Downloading your health record
• Viewing your lab/test results
• Viewing your appointment history
   
• Registering a weight log (Weight management)

Features Not Available on Ro App or Website

• Video Call Appointments
  • These appointments will be completed using the Doxy link provided.
    • For a brief walkthrough on how to check in to your video appointment using the link above, click here.
    • If you're having trouble setting up or joining the video call, please use this link to browse doxy.me’s support articles, which include helpful information regarding how to use their software. 
       

If you have any additional questions, please contact us!