This document provides general troubleshooting for the Ro mobile app.
Please note: For now, the Ro app is only available on Apple OS.
- Close and Reopen the App
- Force the app to close. Then reopen the app to see if it works as expected. For more information, click here.
- Restart your Device
- Restart your device. Then, reopen the app to see if it works as expected. Click here for more information.
- Check for Updates
- See if updates are available for the app. For more information, click here.
- If updates aren’t available for the app, you may need to update the software on your device. Click here for more information.
- Delete the App and then Redownload it
- For more information on how to delete an app, click here.
- Then, redownload the app. Click here for additional information.
- Reopen the app to see if it works as expected.
If you have any additional questions or concerns, please contact us!
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