If you're experiencing a medical emergency, please contact 911 immediately.
For assistance with your treatment...
Your Ro Provider is always available to answer questions about your treatment plan. Please send your provider a secure message by clicking on this link. Your provider will respond within 2 business days.
For assistance with your medication...
If you have questions about your medication, our pharmacists are available to help. Please contact us at email@example.com or by calling (844) 691-8145. Pharmacists are available Monday to Friday 9:00 AM - 8:00 PM Eastern Time.
For assistance with your account, billing, or shipping...
If you ever need help with your account, we're here to help! Please email us anytime at firstname.lastname@example.org and a Care Coordinator will be happy to assist.
You can also call us at (424) 347-6299. Please keep in mind that we're available Monday through Friday from 9 AM to 6 PM Eastern, and our phone support team is closed on federally observed holidays.
What do I do if I would like to deactivate my Ro account?
Please note, you do have the option to turn off your automatic refills by following the step-by-step instructions listed here. However, if you would like to completely deactivate your Ro account, please contact us at email@example.com or give us a call at 424-347-6299 from 9 am-6 pm ET for assistance.
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