Account Management and FAQs
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Account Information and Management
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What do I do if I can't access my account?
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View My Order History
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Contact Us or Provide Feedback
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How do I Update My Account Password?
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Uploading Your Photo and ID to Complete Your Visit
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Update My Address
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Update my Email Address
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Why Do I Need to Take a Picture of My Face and ID to Complete My Visit?
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What do I do if I can't access my account?
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Billing, Payments, and Shipping
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Can I Use My HSA / FSA Card?
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Track My Order
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What Types of Addresses Can Ro Ship To?
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How Do I Cancel an Order?
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How To Download a Copy of My Prescription
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Protect Your Billing Information
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Get a Receipt of My Order
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Update My Payment Information
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Is the Packaging Child-Proof?
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How Long Does it Take for My Shipment to Arrive?
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Does Ro Take Insurance?
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Accepted Forms of Payment
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Payment Failed
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Can I Use My HSA / FSA Card?
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New Visitor FAQs
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Treatment Plan and Medication
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How Do I Request a Refill?
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Delay My Next Order
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Changing Your Prescription
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Turn Off Auto-Refills (Subscription)
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How to Renew Your Treatment At Ro
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What Do I Do If There Is Something Wrong with My Order?
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How Do I Dispose of Medication?
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What do I do if I'm experiencing side effects with my medication?
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What if I have questions about my OTC products?
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Transfer My Prescription to a Local Pharmacy
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Talk to a Pharmacist
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Save $60 by Switching to 3-month Shipments
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How Do I Request a Refill?