Account Information and Management
- What do I do if I can't access my account?
- How to view my order history
- How to contact us or provide feedback
- How to update my account password
- How to upload my photo and ID to complete my online visit
- How to update my shipping address
Billing, Payments, and Shipping
- Can I use my HSA or FSA card?
- How to track my order
- What types of addresses can Ro ship to?
- How to cancel an order
- How to download a copy of my prescription
- Protecting my billing information
Treatment Plan and Medication
- How Do I Request a Refill?
- Delay My Next Order
- Changing Your Prescription
- Turn Off Auto-Refills (Subscription)
- What do I do if my Custom RX Treatment bottle doesn't work?
- How to Renew Your Treatment At Ro