If you want to cancel a processing order...
If you would like to cancel an order that is currently processing, please contact us as soon as possible by emailing care@ro.co, and a Care Coordinator will be able to assist you.
If you want to cancel a shipped order...
After it ships, your order can’t be canceled or returned. However, if you feel we have made an error in the filling of your prescription, please contact us.
If you want to turn off automatic shipments...
If you would like to stop future orders from automatically shipping to you, you can follow the steps in this article: Turn Off Auto-Refills (Subscription)
If you want to delay your next automatic shipment...
If you would like to delay your next automatic shipment, you can follow the steps in this article: Delay Next Order
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