From your Email:

Search your inbox for "Your shipment from Ro is on the way." Open the email, confirm it's about the correct order, and click Track my package to see updated tracking information.


From your Ro Account:

  1. Log in to your account.
  2. Click the Order History tab.

  3. Click the grey arrow circled in red to access your order details.Ro_OrderHistoryMain_Receipts.png
  4. Click on Track Order, which will bring you to a new window with your order's tracking information. Ro_OrderHistory_DetailedPage copy.png

From the Ro App:

  1. Log in to the Ro mobile app
  2. Tap on the Profile tab in the lower right corner


  3. Select Order History


  4. Tap on the order you would like to track


  5. Your detailed tracking information will open within the Ro App

If you have any additional questions, please contact us!

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