From your Email:
- Once a shipment has been packaged, you should receive an email from us, titled "Your order has shipped 📦." Please open this email and locate the "Track my package" button shown below.
- Click on the "Track my package" button, which will direct you to your tracking details.
From your Ro Account (Mobile devices only):
Note: This feature is not available on desktop, we apologize for any inconvenience that this poses.
- Log in to your Ro.co account via your mobile web browser. Please note that we are optimized for Google Chrome.
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Click on the Account tab at the bottom-right corner of the screen.
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Locate the Order History tab within the Account section. Click on the grey arrow to the right of the text.
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Look for the order that you'd like to track within your account and click on the arrow to proceed to the Order Details page.
- Once within the Order Details page, click on the "Track order" button at the bottom of the screen, which will bring you to the tracking details page.
From the Ro App:
- Log in to the Ro mobile app (only available for download on eligible iOS devices - see How to set up the Ro mobile app for more details).
- Click on the Account tab at the bottom-right corner of the screen.
- Locate the Order History tab within the Account section. Click on the grey arrow to the right of the text.
- Look for the order that you'd like to track within your account and click on the arrow to proceed to the Order Details page.
- Once within the Order Details page, click on the "Track order" button at the bottom of the screen, which will bring you to the tracking details page.
If you have any additional questions, please contact us!
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