If you're experiencing a medical emergency, please contact 911 immediately.

For assistance with your treatment...

Your Ro Provider is always available to answer questions about your treatment plan. Please send your provider a secure message by clicking on this link. Your provider will respond within 2 business days.

For assistance with your medication...

If you would like to speak to a pharmacist about your medication, they are available Monday through Friday from 9:00 AM to 8:00 PM Eastern Time, and on Saturdays from 8:00 AM to 2:00 PM Eastern Time. To speak to a pharmacist during these business hours, please dial (844) 691–8145.

For assistance with your account, billing, or shipping...

For assistance with your account, billing, or shipping, we're here to help! Please email us anytime at care@ro.co and a Care Coordinator will be happy to assist.

What do I do if I would like to deactivate my Ro account?

Please note, you do have the option to turn off your automatic refills by following the step-by-step instructions listed here. However, if you would like to completely deactivate your Ro account, please contact us at care@ro.co for assistance.

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