From your My Ro account:

  1. Log in to your My Ro account
  2. Under the Treatments tab, find the treatment that you need a refill for
  3. Click on Next order Landing_Next_order_HL.png
  4. If your treatment plan is set up for automatic refills, you’ll see the option to Expedite order. If your treatment plan is on-demand, you'll see the option to Place an order instead.Landing_Expedite_Order_HL.png
  5. If you want your order processed ASAP, click Place Order Now. Or, you can click Reschedule my shipment and then select a future processing date.
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  6. Select your preferred shipping option, then confirm your shipping address and payment method is correct.
  7. Click Confirm Order
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From the Ro app:

  1. Log in to the Ro mobile app
  2. Tap on the Care tab in the bottom center of the page

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  3.  Select the Treatment Card you would like to manage

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  4. Scroll down and tap Get now

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  5. Select your preferred shipping option and then tap Next

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  6. Verify your shipping address and payment method are correct, then tap Confirm.


If you have any additional questions, please contact us!

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