Account Information and Management
- How to update my account password
- What do I do if I can't access my account?
- How to upload my photo and ID to complete my online visit
- How to view my order history
- How to update my shipping address
- How to update my email address
Billing, Payments, and Shipping
- What types of addresses can Ro ship to?
- How to cancel an order
- How to download a copy of my prescription
- Can I use my HSA or FSA card?
- How to get a receipt of my order
- How to update my payment information
Treatment Plan and Medication
- How to cancel a subscription to the Body Program
- What do I do if my Custom RX Treatment bottle doesn't work?
- How to Renew Your Treatment At Ro
- What Do I Do If There Is Something Wrong with My Order?
- What is Ro's return & refund policy?
- What do I do if I'm experiencing side effects with my medication?