Account Management and FAQs
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Account Information
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👤 Is My Information Safe?
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👨💻 Are There Incentives to Refer Someone to Ro?
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🔒 Reset Password
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🗓 View My Order History
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🏠 Update my Address
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📩 Update my Email Address
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📩 Contact Us or Provide Feedback
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👤 Why Do I Need to Take a Picture of My Face and ID in the App?
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👤 How Do I Verify My Identity?
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🔒Reset Password (Original Draft)
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👤 Is My Information Safe?
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Billing, Payment & Insurance
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🏥 💳 Can I Use My HSA / FSA Card?
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🚭 Where Can I See a Breakdown of Prices for Smoking Cessation?
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💳 Protect Your Billing Information
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💳 I Was Denied Medication. Why Am I Being Charged $15?
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💳 Get a Receipt of My Order
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💳 Update My Credit Card
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🏦 Insurance
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🏦 Accepted Forms of Payment
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⛔ Payment Failed
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💳 Update Credit Card
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🏥 💳 Can I Use My HSA / FSA Card?
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New Visitor FAQs
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Prescription Plan & Refills
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📅 Refill Sooner
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📅 Delay Next Order
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💊 Change Dose
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💊 Change Quantity Per Month
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🔁 Turn Off Auto-Refills (Subscription)
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💰Save $60 by Switching to 3-month Shipments
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🏥 Transfer Roman Prescription to My Local Pharmacy
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🏥 Transfer My Prescription From Current Pharmacy to New Pharmacy
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💊 Talk to a Pharmacist
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💊 Higher Dose
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💊 Increase Quantity Per Month
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💊 Lower Dose Is Effective
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📅 Refill Sooner
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Shipping