Account Management and FAQs
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Account Information and Management
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Billing, Payments, and Shipping
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Can I use my HSA or FSA card?
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How to track my order
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What types of addresses can Ro ship to?
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How to cancel an order
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How to download a copy of my prescription
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Protecting my billing information
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How to get a receipt of my order
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How to update my payment information
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Is packaging child-proof?
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How long does it take for my order to arrive?
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Does Ro take insurance?
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Accepted forms of payment
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What do I do if my payment fails?
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Can I use my HSA or FSA card?
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Treatment Plan and Medication
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How Do I Request a Refill?
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Delay My Next Order
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Changing Your Prescription
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Turn Off Auto-Refills (Subscription)
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How to Renew Your Treatment At Ro
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What Do I Do If There Is Something Wrong with My Order?
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How Do I Dispose of Medication?
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What do I do if I'm experiencing side effects with my medication?
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What if I have questions about my OTC products?
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Transfer My Prescription to a Local Pharmacy
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Talk to a Pharmacist
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Save $60 by Switching to 3-month Shipments
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How Do I Request a Refill?
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New Visitor FAQs