Since the Modern Fertility Hormone Test contains medical supplies, we're unable able to accept returns. If you decide you no longer wish to test, please dispose of the test.
- If you request a refund before your package ships, we can issue a full refund to your card. Since orders are processed as quickly as possible, there’s a limited amount of time we can issue refunds. Please reach out ASAP if you’d like to cancel your order.
- If you request a refund after your kit has shipped but within 14 days of purchase, we can issue a $50 credit to your Ro account towards any Ro product (excluding Ro Body).
After 14 days or after your results have been returned, we're unable to issue refunds.
Modern Fertility Hormone Test kits have a 2-year shelf life. If you aren’t able to use your kit in that timeframe, our team can issue a $40 credit for your next test.
Modern Fertility Hormone Tests are designed for the purchaser based on the background information provided at checkout. Due to the test being specific to the purchaser, we are not able to transfer tests to anyone else. The test can only be used by the purchaser.