[Tier 2] How to follow up on Deactivation Requests

Ensure that Care appropriately verified the member's identity
Open the member's account in the Care App
Remove payment, uncheck both SMS boxes, place all plans on-demand, and confirm there are no side-effect messages from the RN in Care Center.
In the member's Personal Info tab, click Deactivate Member Account
Select the appropriate reason for deactivating the member's account. Add the ZD Ticket link as a comment in the deactivation request
Send the deactivation macro to the member via Email