Custom Rx Treatment comes in an airless pump bottle, which protects your formula from exposure to air until you dispense it. This packaging preserves the formula’s potency and uses a vacuum system—not a dip tube (or straw)—to pump it out.
If your formula does not dispense on first use, here’s what to do:
- Keep the cap on and flip your bottle upside down.
- Tap the top of the bottle on your countertop or your hand a couple of times.
- Pump 2-3 times (or until the product comes out) to activate the vacuum pump system.
- Repeat this process if needed.