If you want to turn off automatic shipments...

If you would like to stop future orders from automatically shipping to you, you can follow the steps in this article: Turn Off Auto-Refills (Subscription)

 

If you want to delay your next automatic shipment...

If you would like to delay your next automatic order from shipping, you can follow the steps in this article: Delay Next Order

 

If you want to cancel a processing order...

If you would like to cancel an order that is currently processing, please contact us as soon as possible. You can call us at 424.347.6299 Monday through Friday from 9:30 AM to 9 PM Eastern. Otherwise, you can email us at care@ro.co, and a Care Coordinator will be able to assist you. 

 

If you want to cancel a shipped order...

As it turns out, once your order is shipped we're unable to cancel or return the order. However, if you feel we have made an error in the filling of your prescription, please contact us

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