If you're experiencing a medical emergency or any of the following, please contact 911 or go to your nearest emergency room immediately:
- Chest pain
- Shortness of breath
- Difficulty breathing
- Prolonged erection
- Loss of consciousness
- Extreme abdominal pain
- Heart Attack
If you’re experiencing a psychiatric emergency or any of the following, please go to your nearest emergency room or contact 911, the National Suicide Prevention Hotline (800-273-8255), or the Crisis Text Line (741741) immediately:
- Thoughts of self-harm or suicide
- Thoughts of hurting or harming someone else
Once safe, please reach out to your Ro-affiliated healthcare professional with any concerns regarding your treatment including any side effects experienced. To connect with your healthcare professional, please send them a secure message by following these steps:
- Log into your My Ro account
- Click on the Messages tab
- Click on Start a Conversation
To assist your healthcare professional with evaluating your side effects, please include the following with your request:
- What are your symptoms?
- Are you currently experiencing any symptoms?
- How severe are the symptoms (mild, moderate, severe)?
- When did the symptoms start?
- Have you used anything that has alleviated the symptoms?
To connect with a healthcare professional regarding over-the-counter treatments, please send an email to firstname.lastname@example.org and a healthcare professional will respond within 1 business day. For more immediate support, you can call (844) 691–8145 to speak with a pharmacist. Please keep in mind that our pharmacists are available Monday through Friday from 9:00 AM to 8:00 PM Eastern Time, and on Saturdays from 8:00 AM to 2:00 PM Eastern Time.
If you have any additional questions, please contact us!