What do I do if I can't access my account?

To reset your My Ro Password: 

  1. Log in to your My Ro account 
  2. Enter in your My Ro email address and press continue
  3. Select Forgot My Password

                                                Request_Password_Reset.gif

  4. You will receive an email from no-reply@notifications.ro.co titled "Reset your password." If you do not see this email, please check your Spam and Junk folders
  5. Click on the green Reset Password link within the email
                Reset_Email.png
  6. A new webpage will be opened that will allow you to select a new password. Please enter a new password of your choice. Passwords need to meet the following criteria: 
      • Must have at least 8 characters 
      • Must contain an uppercase letter, number, or symbol
  7. Re-type in your new password to verify 
  8. Once the password has been entered correctly twice, the Save button at the bottom of the window should show as solid green. Once saved, you'll be redirected back to the login page.   

 

Reset_Password_Verification.gif

 

I requested a password reset email, but haven't received an email

  1. Wait at least ten minutes to ensure the password reset email has not been sent. If it has been longer than ten minutes, you can request a new link using the above steps  
  2. Search your Junk or Spam folders for messages from no-reply@notifications.ro.co
  3. Search your mail account for emails titled "Reset your Password" from Ro
  4. Add no-reply@notifications.ro.co to your email account contacts. If you're unsure of how to do this, please contact your Email Service Provider for assistance  
      • Once added, attempt to send a new password reset link using the steps above

 

If you're still unable to reset your password, please contact Care via phone or text at (424) 347-6299 or via email at care@ro.co

 

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