If you're experiencing a medical emergency, please contact 911 immediately.

For assistance with your account, billing, or shipping...

If you ever need help with your account, we're here to help! Please email us anytime at care@ro.co and a Care Coordinator will be happy to assist.

You can also call or text us at (424) 347-6299. Please keep in mind that we're available Monday through Friday from 9:30 AM to 9:00 PM Eastern, and standard message and data rates may apply. Our phone support team is also closed on federally observed holidays. 

For assistance with your treatment...

Your Ro Provider is always available to answer questions about your treatment plan. Please send your provider a secure message by clicking on this link. Your provider will respond within 1-2 business days.

For assistance with your medication...

If you have questions about your medication, our pharmacists are available to help. Please contact us at care@ro.co or call us at 424.347.6299. Pharmacists are available Monday to Friday 9:00 AM - 6:00 PM Eastern Time.